📧Email: service@nortrano.com


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Free standard shipping on orders over $60
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Enjoy a perfectly healthy cutting/plant carefully selected for shipment. The plants and cuttings are similar as shown in the pictures.
The images provided are a good representation of the plants we deliver, although slight variations may occur, making each one unique.
Return Policy:
Our plants are quickly shipped to ensure they arrive in excellent condition, similar to the photos shown. However, please note that minor damages such as tears or discoloration can occur during transit; living plants can indeed experience stress while on the move. While we do not accept partial returns for such transit damages, we are ready to assist you with advice for your plant's recovery.
If your shipment takes more than 10 days and the plant suffers damage as a result, please send us photos within 24 hours of receipt so we can evaluate a suitable solution together. Should your order not arrive, you will be fully refunded. We monitor all shipments with a tracking number to guarantee delivery.


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