📧Email: service@nortrano.com


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Free standard shipping on orders over $60
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
***Some areas might not see some of our listings due to the restricted area of the regulations.
Please try to access any listing where you can make a payment, and let us know. We will use that listing so that you can make the payment. Sorry for the inconvenience, and thank you so much for your understanding***
Shipping & Guarantee
• We pack the product in a foam box and wrap it with aluminum foil to protect it from extreme temperatures during transit.
• Shipping 7–12 days.
• We guarantee the package will arrive safely and healthy.
• If you see small contamination spots on the agar, don’t worry — they can still grow.
• If the package arrives severely damaged, even to the point where it cannot survive, we’re happy to offer a replacement or refund.
• Please record an unboxing video for claims.
Before Purchasing
• The product needs proper acclimation after leaving the agar.
• Please review our guidelines and prepare your materials.
• The product may not survive under certain conditions.
Product Selection
• We send a photo 1–2 days before shipping for confirmation.
• You may request to choose your product — just message us.
Thank You
• Thank you for your trust.
• We’re always here to support you with acclimation questions.
The customer is responsible for acclimating. We’re not liable for losses. Variegation is not guaranteed for mature growth.





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